Hotel Furniture Customization FAQ

We manufacture hotel furniture for guest rooms, lobbies, restaurants, meeting rooms, and outdoor areas, including beds, nightstands, wardrobes, desks, sofas, and tables.

We are a manufacturer with our own factory, offering direct pricing and full quality control for hotel projects.

We specialize in guest room case goods and upholstery, plus lobby, dining, banquet, and conference furniture.

Yes, we supply complete FF&E furniture with a consistent design language across all public and guest areas.

Our factory is located in China. We welcome factory visits and video tours for hotel clients.

Yes, we have a showroom with guest room mock-ups and public area displays for on-site review.

Our customers include hotel groups, hotel owners, interior design firms, project contractors, and hospitality importers.

Yes, we have supplied furniture for 3–5 star hotels and chain hotel projects across multiple countries.

Yes, we customize all furniture according to your project drawings, design style, and room types.

Inquiry → design and drawing confirmation → mock-up room sample → bulk production → QC → packing and shipment.

Yes, we coordinate closely with designers and architects to ensure products match the design intent.

Yes, we can produce to brand standards such as Marriott, Hilton, and Hyatt specifications where applicable.

Floor plans, furniture drawings or references, brand standards if any, quantities per room type, and target budget.

Yes, we can manufacture exactly to your drawings, including dimensions, materials, and finishes.

Yes, a mock-up room is highly recommended for hotel projects to confirm design, quality, and materials before bulk production.

Changes are possible before that item goes into production; late changes may affect cost and delivery.

We plan production according to your construction and opening schedule, with progress reports at each stage.

Yes, we offer in-house design support to develop or adapt furniture designs for your hotel.

Yes, we provide 3D renderings of customized furniture and rooms for approval before production.

We use AutoCAD, SolidWorks, and 3ds Max for drawings, structural design, and renderings.

Yes, we provide guest room layout suggestions covering case goods placement, traffic flow, and storage.

Yes, CAD drawings are provided for design review, approvals, and on-site coordination.

Yes, we can match the existing style, finishes, and hardware for renovation or extension projects.

Yes, we can prepare FF&E specifications listing materials, dimensions, and finishes for project review.

Yes, we recommend materials that match your hotel tier, style, and budget.

Guest room case goods use solid wood, plywood, veneer, and commercial-grade hardware, finished to hotel standards.

We make bed frames in solid wood, metal, or upholstered styles, with headboards customized to your design.

We offer veneer, laminate, marble, stone, and melamine tops for desks, nightstands, and lobby tables.

We offer leather, PU leather, and commercial-grade fabrics with a wide color and texture range.

Yes, we offer fire-retardant foam and fabrics meeting hotel standards such as CA117, BS5852, and EN1021.

Yes, surfaces are treated for moisture and stain resistance, suitable for bathrooms, pool areas, and humid climates.

We use commercial-grade drawer slides and hinges tested for 100,000+ open/close cycles.

Yes, we use low-formaldehyde boards and eco-friendly finishes, with recyclable packaging where possible.

We offer matte, gloss, textured, and wood-grain finishes, plus custom colors to match your interior design.

Yes, all hotel furniture is commercial grade, built for 24-hour high-frequency use by guests and staff.

Beds and bed frames are tested to support up to 200 kg with stable box-spring support.

Yes, we test load, stability, finish, and hardware durability before bulk production.

Tests include static and impact load, stability, scratch and abrasion resistance, and fabric colorfastness.

Quality is controlled at incoming material, cutting, assembly, finishing, and final inspection stages.

We use standard fixtures, trained workers, and random inspection per batch to keep consistency across all room quantities.

Yes, we test formaldehyde emission and can provide reports confirming compliance with hotel health requirements.

Yes, surfaces are finished with scratch-resistant and stain-resistant coatings for easy housekeeping.

Standard items: 1×40HQ container, mixed models allowed. Custom items: generally 50–100 pieces per style.

Typically 30–50 rooms per room type for customized sets, subject to item complexity and quantities.

Yes, we accept mock-up room orders and small trial quantities to verify quality before full production.

Yes, samples are available for review; the sample fee is deducted from the order once confirmed.

Sample cost depends on the item, generally USD 50–200, freight to your address at your expense.

The sample fee is credited toward the bulk order when the project order is confirmed.

Standard samples take 5–7 days; customized samples take 12–18 days, plus shipping time.

Yes, we accept mixed room types and models in one order to streamline production and shipping.

We quote per item or per room set based on materials, sizes, quantities, and finishes. Send your specs for a quotation.

Quotes are usually EXW or FOB; freight depends on the shipping terms and destination you choose.

Yes, larger quantities enjoy better unit prices, and we offer tiered pricing for whole-hotel projects.

Standard terms: 30% deposit, 70% balance before shipment (T/T); phased payments can be arranged for large projects.

Yes, we accept L/C at sight for large hotel orders from established customers.

Yes, we can quote in USD, EUR, or other major currencies based on the daily exchange rate.

Our pricing covers commercial-grade materials, strict QC, export-standard packing, and reliable after-sales service.

Yes, prices are negotiable based on quantities, project scale, and long-term cooperation.

Standard models: 20–30 days. Customized models: 35–50 days including sample approval, subject to order quantity.

Lead time depends on quantities, customization complexity, material availability, and current production load.

Yes, we plan production around your opening date and can arrange priority scheduling for critical items.

We send regular progress updates with photos and videos at key production stages.

Yes, we share production photos and videos so the project team can track progress in real time.

We plan capacity carefully to avoid delays; if unexpected issues occur, we notify you immediately with a solution.

Yes, rush orders may incur a small surcharge to cover overtime and priority scheduling.

We use export-standard packing: foam, edge protectors, and cartons or wooden crates depending on the item.

A 40HQ container holds approximately 150–300 pieces depending on size and stackability. We provide a loading plan.

We support EXW, FOB, CIF, CFR, and DDP, and can arrange freight for you upon request.

Yes, DDP is available for many destinations including duty and delivery to your door.

We ship mainly from Shenzhen, Guangzhou, or Ningbo port, with frequent sailings to major destinations worldwide.

Yes, we work with reliable forwarders and can arrange shipping for you.

Shipping cost depends on destination, container type, and current freight rates. We will quote accordingly.

Yes, we provide a container loading plan to maximize space utilization and avoid damage.

Most items ship fully assembled; some large or KD items require simple assembly on site.

Yes, every KD shipment includes an illustrated installation manual and hardware kit.

Yes, we provide installation videos and remote guidance when needed.

We can coordinate with local installation teams for large hotel projects and provide remote supervision support.

A basic hardware kit is included; professional tools are usually not needed for assembly.

Yes, we include a small quantity of spare parts such as bolts, glides, and pads with each shipment.

We provide a 1–3 year warranty against manufacturing defects under normal use.

The warranty covers structural and manufacturing defects, not misuse, improper cleaning, or normal wear.

Please contact us with photos or videos of the issue, and we will confirm and arrange replacement or repair.

Yes, we keep records of your project order and can supply matching spare parts when needed.

Take photos immediately, and we will assess and arrange replacement or compensation per the contract.

For simple issues we provide guidance and parts; for complex cases we work with you on a fair solution.

Report the missing items with the packing list photos, and we will send the missing parts promptly.

We hold ISO9001 quality management certification and can provide product test reports on request.

Yes, we can provide fire-retardant, formaldehyde emission, load, and stability test reports.

Yes, materials and finishes can be supplied to meet EU standards such as EN and REACH requirements.

Yes, we can supply products meeting US standards including CA117, BIFMA, and CARB requirements.

We use certified fire-retardant foam and fabrics and can provide test reports matching your hotel's requirements.

Yes, FSC-certified wood can be arranged for projects that require sustainable sourcing.

Yes, we can provide materials and components complying with EU REACH regulations on request.

Yes, you are welcome to visit our factory, and we also offer video tours for remote clients.

Yes, we sign a formal sales contract covering specifications, price, delivery, and after-sales terms.

Yes, we offer stable pricing, priority production, and dedicated support for long-term hotel partners.

Yes, we attend international trade fairs such as Canton Fair, CIFF, or Hotelex, and we can meet you there.

Yes, we can develop exclusive designs for your hotel brand and keep them confidential to you.

Yes, we sign confidentiality agreements and do not sell exclusive designs to other customers.

Send us your drawings, brand standards, room quantities, and timeline, and we will reply with a proposal, samples, and production plan.